SAP for Me is the new digital companion for Customers and Partners which improves SAP customer experience across all touch-points such as alerts, insights, dashboards and more.
SAP is german software company which makes ERP software products for different line of business. SAP S/4HANA is one such SAP’s flagship product many customers have adopted to run their intelligent enterprise business. It is essential for SAP to have effective interactions with their customers and partners and offer the optimal solution to any questions that may arise.
Introducing SAP for Me
SAP for Me is a one stop future customer support portal for harmonized and optimized user experience replacing SAP ONE Support Launchpad. Starting early Q1/2023, the SAP ONE Support Launchpad will transition to SAP for Me, the future single-entry point for support. The SAP ONE Support Launchpad will be retired, and all of its support features will be migrated to this platform in stages.
With a few notable exceptions, provides extremely similar cards based experience or apps that are functionally equivalent to SAP ONE Support Launchpad.
Check out this introduction video from SAP here.
Features
- It enables customers to simply communicate with SAP and receive fast direction to the solution that is the greatest fit.
- It provides comprehensive transparency about your sap products.
- It also consolidates all of the essential notifications, analytics, and insights regarding your purchased SAP products into a single point of access.
- SAP Customers and SAP Partners each have their own unique set of dashboards.
SAP for Me Login
To login to SAP for Me, you need to have right authorizations. Sign in at https://me.sap.com/ if you already have a SAP S-user ID or Universal ID. Some features still need further permissions before they may be used.
SAP ONE Support Launchpad to SAP for Me migration
Starting Q1/2023 SAP for ME will be the primary contact support center and will replace SAP ONE Support Launchpad. Having said that if you need knowledge and worried with the migration SAP have provided the mapping sheet for tasks your perform in SAP ONE Support Launchpad to SAP for Me.
Dashboards
SAP for Me provides specialized dashboards for Customer and Partner.
The Customer Dashboards has these following sections
Portfolio and Products
With Portfolio and Products, you can easily manage and get a bird’s-eye view of all the on-premise and cloud products in your SAP product portfolio, as well as their respective road maps and innovations.
Finance and Legal
Finance & Legal is where you can keep track of your SAP orders, licenses, invoices, and usage.
Systems and Provisioning
Information on environments, permissions, roles, materials, and more can be rapidly reviewed and provisioned for on-premise and cloud systems with the help of Systems & Provisioning.
Services and Support
You can keep track of all your service requests and responses on the Services & Support control panel. Facilitates report analysis and research by searching SAP Notes and KBAs. You can do things like manage cases, report cases, talk to experts, and more.
Summary
SAP for Me is the new customer support portal from SAP going forward and currently available in English only. You can provide your feedback on what you think of SAP for Me by rating the app and asking questions in the ‘Feedback’ slider.